Delivery Times

*Please Note: Due to following CDC guidelines to ensure the safety of our employees, please expect an average shipping delay of 3-4 weeks.
 

Domestic First-Class and Standard Post typically take 3-7 business days for delivery. When using expedited shipping method such as UPS 3-Day or UPS Next Day, please remember that our warehouse requires 1-2 business days for order processing. Thus, expect a UPS Next Day shipment to arrive two days after the order was placed. For 3 Day, look for the package after 4 days.

International and military orders may experience delays in shipping due to inbound and outbound processing. First-Class International and Standard International Shipping orders typically take 3-6 weeks for delivery.

Orders that include a comic print may also experience short delays in shipping due to processing and printing.

Holiday Schedule

We do not ship orders on the following US holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving and the following Friday
  • Christmas Day

Holiday Order Deadlines 2020:

For delivery before Christmas, make sure you place your order by midnight on these shipping deadlines:

US Domestic:

  • Not Yet Available

International*:

  • Not Yet Available 

* Please allow an additional week for shipments to Africa, South America and Central America.

Shipping Rates

Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.

Shipping Restrictions

Please note that UPS does not ship to PO Boxes. No tracking is available for First-Class International or Standard International Shipping Orders.

Customs Charges

Most countries charge import duties and customs fees. These can vary widely. For example, in the United Kingdom VAT is owed on all goods valued £15 or more. These charges will also incur an £8 handling fee from Royal Mail. The recipient of your order will be responsible for any and all customs fees and duties. The whole customs clearance process can also cause delays beyond the shipping timelines listed above and while we're sorry when these delays happen, they are outside of our control. I know, they frustrate us too!

 

Customer Service

Contact customer service if you need help or have any additional questions.

 

Shipping Delay

We are shipping orders out as we receive them however, are taking steps to ensure the safety of our staff. These steps include maintaining a 6 foot distance, regularly wiping down surfaces, and have limited the amount of people we have working at a given time.

We are working as fast as we safely can, however please expect an average shipping delay of 3-4 weeks. 

Thank you very much for your order; each one helps us maintain operations here at Penny Arcade while we continue to support all our employees. 

Please contact us with any questions: merch@penny-arcade.com