Help & FAQ

Do you ship to _____?

Yes, we ship to just about everywhere that USPS will ship.

Can you tell me the shipping rate on my order?

Shipping rates vary by your location and the size of your order.

The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order. When you reach the checkout page, you will see a drop down menu with different shipping options and their costs for your exact location and order.

Can I exchange this clothing for another size? What about if I already placed an order for another size, can I return this?

We can definitely help you out with an exchange or return. To get the ball rolling on that you can ship the items back to us here:

PMC Fulfillment Warehouse
Exchanges/Returns
9660 153rd Ave NE
Redmond, WA 98052

Once it arrives here and we have a chance to process the return, we'll either ship out the exchanged items to you or send you an email with the return details. Let me know if your shipping address has changed since the initial order and do note that including your order number in or on the return package along with a brief note will speed up processing immensely.

I placed an order using Standard International Shipping and my tracking isn't updating. What gives?

This is a new shipping method for our store that makes use of a shipping consolidator. Essentially what happens is we package up your order, then stick it in a big box with other orders headed to a similar location. Then that package is shipped off to our consolidator. Unfortunately this shipping method doesn't support tracking. Your package should be safely en route. We give this shipping method a window of 3-5 weeks to arrive from the date they are shipped out.

I have a question that isn't answered here, how can I contact you?

Of course! Just send an email to Customer Service

I ordered something from the PAX pre-order. When can I expect my order to ship?

We have started to fulfill orders and will ship yours once we have all of the components of your order in our fulfillment center. 

I saw that something that is available for pre-order is now sold out. How does that happen? 

Some items that are on pre-order need to be ordered months in advance so there is a chance as the pre-order timeline gets closer to the deadline that some items will run out of stock. All of these items are at a first come first serve basis and will not be able to be restocked. 

I placed more than one order that has not shipped out yet. Can I have them combined?  

We would love to be able to combine orders to make them easier for you but at this time, our infrastructure makes that very difficult to do. We are always looking for ways to improve the process so it is something that we have on our radar. 

 

How should I take care of my new items?

Great question! Please watch this video by the infallible Kris Straub: